With the recent introduction of remote support by Phonak, that brings to three of the major hearing brands to offer telecare services. Although, there are rumours that the others will soon follow. What will it mean for hearing care? That is the interesting question, what will telecare mean for the…
Tough Environment, Changing Challenges Our business has been getting tougher for many years and it will soon face unique and unprecedented challenges. The rewards always go to those who know what is working and what is not in tough business environments. In a challenging business environment, an understanding of what…
I have been thinking; the wife says that is never a good thing, thinking about how both our industry and profession will change over the next few years. At BIHIMA, I gave a talk on the future client and the future business. While I challenged delegates to consider what they did,…
I was at a conference recently and I shared some time with Dean Waugh who is the owner of RED, a design agency. Dean specialises in Optical Practices but he has worked with some Premium Audiological Practices in the past. I believe that how you design and deploy your Practice…
Primus Business Analytics & Enterprise Audiology I have been working very closely with the Auditdata team over the last couple of months testing and assessing their systems. I believe that their latest offering can finally resolve the consultation process compliance issue across enterprise level organisations. I also think that it solves many…
I gave a talk in Birmingham recently for the inaugural BIHIMA Conference on the future Audiology Client. The conference was excellent and I was glad I was asked to speak. The talk appeared to go down well on the day although in my usual style I may have been a…
Auditdata Introduced Interesting New Feature A recent article from Auditdata, the makers of Strato, on GDPR and permissions caught my eye recently. They have introduced a brand new feature within Strato that allows you to gain and store permissions for data use within the system. Generic and Customisable The feature…
Looking To The Future of Hearing Care I just spent the last few days at the inaugural British and Irish Hearing Instrument Manufacturers Association conference in Birmingham. The conference theme was the future of hearing care. While there was an exhibition hall that included all of the big manufacturers, the…
If you have been following my navel-gazing in the last two articles, you will know by now that I believe what we do today, will bear only a passing resemblance to what we will do in the future. In this article, I will try to investigate that future and what…
In the last article, I spoke about why the business of Audiology needed to change. External pressures, internal pressures and a changing customer will force changes upon us. In this article, I would like to do a bit of navel-gazing about what that change will look like in relation to…