Hearing Healthcare, Our Demographic Are Not Online, The Lie Put To Bed
Geoffrey Cooling
Senior Internet stats, how they shape up and why you should look at your online marketing strategy
When I speak to people in our industry, I hear consistently “Well our demographic aren’t online really”. I have one word to say to that, Bunkum, here’s a second, Balderdash! Only this is a family blog there would be other more interesting words.
I present, to the left, thanks to Pew Research Center, the survey stats of internet users in the United States. I would like to point your attention to the age demographics results. 91% of individuals between 30 and 49 are active on the internet. These are the children of your prospective Patients.
77% of adults aged between 50 and 64 are online, these people should be viewed as your long term prospects. In fact some of them are your prospective Patients right now. 53% of 65 year old and plus use the internet. These are your prospects and your Patients. 53% ladies and gentlemen, theoretically you have the opportunity to reach 53% of your prime target market via the internet. So, don’t you think that it is time that everyone in Healthcare, not just Hearing Healthcare, have a look at their online marketing strategy?
Who are we kidding here, your prime demographic is online, they are online and they are active. But lets go one step further, what are they doing online? Back to Pew:
Internet activities (all)
According to our February 2012 survey, 80% of American adults use the internet. Here are some of the things they do online:
% internet users who do this
Survey Month
Survey date (approximate)
Use a search engine to find information
91
February 2012
01/02/2012
Send or read e-mail
91
August 2011
01/08/2011
Look for info on a hobby or interest
84
August 2011
01/08/2011
Search for a map or driving directions
84
August 2011
01/08/2011
Check the weather
81
May 2010
01/05/2010
Look for health/medical info~
80
September 2010
01/09/2010
Look for information online about a service or product you are thinking of buying*
78
September 2010
01/09/2010
Get news
76
May 2011
01/05/2011
Go online just for fun or to pass the time
74
August 2011
01/08/2011
Buy a product
71
May 2011
01/05/2011
Watch a video on a video-sharing site like YouTube or Vimeo
71
May 2011
01/05/2011
Search for info about someone you know or might meet*
69
September 2009
01/09/2009
Look for “how-to,” “do-it-yourself” or repair information
68
August 2011
01/08/2011
Visit a local, state or federal government website*
67
May 2011
01/05/2011
Use an online social networking site like MySpace, Facebook or LinkedIn.com*
66
February 2012
01/02/2012
Buy or make a reservation for travel
65
May 2011
01/05/2011
Do any banking online
61
May 2011
01/05/2011
Look online for news or information about politics*
61
August 2011
01/08/2011
Look online for info about a job*
56
May 2011
01/05/2011
Look for information on Wikipedia
53
May 2010
01/05/2010
Use online classified ads or sites like Craigslist
53
May 2010
01/05/2010
Get news or information about sports*
52
January 2010
01/01/2010
Take a virtual tour of a location online
52
August 2011
01/08/2011
Do any type of research for your job
51
March 2007
01/03/2007
Upload photos to a website so you can share them with others online
46
November 2010
01/11/2010
Send instant messages
46
December 2010
01/12/2010
Pay to access or download digital content online*
43
August 2008
01/08/2008
Look for info about a place to live*
39
August 2006
01/08/2006
Download music files to your computer
37
December 2007
01/12/2007
Get financial info online, such as stock quotes or mortgage interest rates
37
May 2010
01/05/2010
Rate a product, service or person using an online rating system
37
May 2011
01/05/2011
Play online games*
36
September 2010
01/09/2010
Categorize or tag online content like a photo, news story or blog post
33
December 2008
01/12/2008
Read someone else’s online journal or blog^*
32
May 2010
01/05/2010
Look for religious/spiritual info
32
September 2010
01/09/2010
Post a comment or review online about a product you bought or a service you received
32
September 2009
01/09/2009
Post comments to an online news group, website, blog or photo site
32
September 2010
01/09/2010
Share something online that you created yourself
30
September 2010
01/09/2010
Research your family’s history or genealogy online*
27
September 2009
01/09/2009
Download video files to your computer
27
December 2007
01/12/2007
Participate in an online auction
26
September 2010
01/09/2010
Make a donation to a charity online
25
May 2011
01/05/2011
Make a phone call online, using a service such as Skype or Vonage
25
August 2011
01/08/2011
Participate in an online discussion, a listserv, or other online group forum that helps people with personal issues or health problems*
22
December 2006
01/12/2006
Download a podcast so you can listen to it or view it later*
21
September 2010
01/09/2010
View live images online of a remote location or person, using a webcam
17
September 2009
01/09/2009
Use Twitter
15
February 2012
01/02/2012
Create or work on web pages or blogs for others, including friends, groups you belong to, or for work
15
September 2009
01/09/2009
Take material you find online—like songs, text or images—and remix it into your own artistic creation
15
May 2008
01/05/2008
Download or share files using peer-to-peer file-sharing networks, such as BitTorrent or LimeWire
15
August 2006
01/08/2006
Sell something online
15
September 2009
01/09/2009
Create or work on your own webpage
15
January 2010
01/01/2010
Create or work on your own online journal or blog*
14
May 2011
01/05/2011
Buy or sell stocks, bonds, or mutual funds
11
September 2009
01/09/2009
Use an online dating website*
8
September 2009
01/09/2009
Visit virtual worlds such as Second Life
4
September 2009
01/09/2009
Source: Pew Internet & American Life Project Tracking surveys (March 2000 – February 2012). Please note that the wording for some items has been abbreviated. For full question wording, please refer to the questionnaire.
While this list contains many of the activities the Pew Internet Project has asked about, it is not a comprehensive list. For a complete list of our activity tracking since 2000 please refer to the Usage Over Time spreadsheet.
* Item wording has changed slightly over time for the items marked with a single asterisk. Please see questionnaires for question wording.
~Based on a series of questions about specific health topics.