As you may know I wrote a series of articles in relation to this last year, the articles did not lend themselves well to blog posts as they were too in depth for your typical post. I have condensed these articles into an eBook and have made it available for download here. I think it will be easier to read as well as reference, print it and you can write notes in the margins, nothing like it.
You can download the eBook here Patient Retention & Customer Referral In A Modern Audiological Practice
This work is licensed under a Creative Commons license.
