10 Best Practices For Patient Retention By Geoffrey Cooling Patient retention is a key issue in the hearing aid profession, in order for any clinic to thrive in the current economic climate a practice must be farming from its captured market share. It’s already hard won and probably expensively acquired…
I read an article recently by Christine Crandell on Forbes, which made me stop dead in my tracks, it spoke about the definition of Buyers and customers. Whilst the post was essentially about social engagement of customers, it outlined how most companies believe that there is a difference between…
I was asked to have a look at a new website recently for feedback. I have to say I am thoroughly impressed with the vision that has been deployed. In essence the website is a tool that allows a practice engage and manage new users during their trial or…