What We Need So that we may begin to see customers on a face to face basis we need to assess the risks using the best evidence available and design processes to reduce the risks as much as physically possible in our businesses. We must research the best sources available…
There are two things I am sure about; one is that Governments around the world will reduce the restrictions currently in place when it makes sense to do that. The second thing I am sure about is that just because they have relaxed those limits, does not mean that we…
Communication with your customers is vital at this time, but what communications should you make and why?
With the advent of the COVID-19 crisis, there has been a huge increase in telehealth or remote care solutions across the medical world. We have seen this in the explosion in use of the remote care solutions that hearing aid manufacturers provide. Clementine has delivered a remote hearing test in a box, an interesting concept for a profession that is under pressure to refuse face to face consultations.
How are we to continue to offer the full package of services we do in the new normal. Because unfortunately, with all the will in the world and the might of modern medicine, this will be the new normal for quite a while.
We live in interesting times, and they don’t seem to be getting any less interesting soon. I think to say unprecedented situation, may, in fact, be under egging the situation at this stage. The world is at the centre of a Pandemic, a disease spiral that has perhaps not been…
I wrote many years ago about the COSI and why I felt it was an important tool for hearing healthcare. My mind was brought back to it recently when I commented on a post on one of the Facebook Audiology Groups. I have always felt that the Client Orientated Scale…
The Virto Black launch from Phonak is a most interesting strategy. Phonak has decided to take advantage of the the burgeoning acceptance of Hearables to to attack the stigma that still surrounds hearing aid use. That makes a lot of sense from everybody’s perspective. I believe the Virto Black delivers…
Omnichannel is the new buzzword across the hearing aid industry and profession, but what does it actually mean? The Wikipedia definition is “Omnichannel is a cross-channel content strategy that organizations use to improve their user experience. Rather than working in parallel, communication channels and their supporting resources are designed and…
I wrote a couple of days ago about the new online initiative in Australia involving Blamey Saunders and Sonova. One of the things I promised to do was to review that website because I found it rather fascinating. To be honest, I think that we all may benefit from an…