I will be attending the Unitron Engage conference over the next few days. The Engage event is always an interesting one, it will cover both the new Discover product but also includes business focused presentations and the latest Unitron learnings pertaining to their key and unique customer engagement strategies. Innovation …
I have been working with Auditdata’s Primus team recently, trying out their new Primus update. In this update, they have focused on what they call workflow support. In essence, it allows you to design the workflow of testing processes that you can use at different appointments. More than that, it…
I gave a presentation at an Optical conference recently to Independent Opticians about hearing healthcare as an offering within their business. It was a fascinating event and I heard many different points of views. I presented what I felt were the pros and cons of delivering hearing care in-house or…
In an interesting turn of events Blamey and Saunders of Australia has been purchased by Sonova outright. Blamey and Saunders are a fascinating business that were one of the first online hearing aid sellers that we at Hearing Aid Know felt confident to support. What does the sale mean though…
Growing Clamour Over Micro Suction At Hearing Aid Know we get a lot of correspondence, one email caught my attention a while ago. It was from a chap and it was about damage or injury caused by micro-suction ear wax removal. He said that micro-suction ear wax removal was dangerous…
Which? 2018 Findings I reviewed the 2018 Which report on best hearing aid providers on Hearing Aid Know recently. Yet again, Independent hearing aid providers came out on top. However, there were some pretty interesting titbits in the report that made me wonder. Customers, who’d have em? Comparison surveys like…
With the recent introduction of remote support by Phonak, that brings to three of the major hearing brands to offer telecare services. Although, there are rumours that the others will soon follow. What will it mean for hearing care? That is the interesting question, what will telecare mean for the…
Tough Environment, Changing Challenges Our business has been getting tougher for many years and it will soon face unique and unprecedented challenges. The rewards always go to those who know what is working and what is not in tough business environments. In a challenging business environment, an understanding of what…
I have been thinking; the wife says that is never a good thing, thinking about how both our industry and profession will change over the next few years. At BIHIMA, I gave a talk on the future client and the future business. While I challenged delegates to consider what they did,…
I was at a conference recently and I shared some time with Dean Waugh who is the owner of RED, a design agency. Dean specialises in Optical Practices but he has worked with some Premium Audiological Practices in the past. I believe that how you design and deploy your Practice…