Enterprise Audiology Solutions
Primus Business Analytics & Enterprise Audiology
I have been working very closely with the Auditdata team over the last couple of months testing and assessing their systems. I believe that their latest offering can finally resolve the consultation process compliance issue across enterprise level organisations. I also think that it solves many different problems for any large organisation such as:
- Clinical Compliance Documentation
- Clinical Auditing
- Audiometer Calibration Management
- Asset Tracking
- Consultation Process Compliance Management
- A Better Understanding of Impact of Consultation Process
- Easier Consultation Process Experimentation
Let me explain why I think that is so, and why the combination of Primus and Primus Business Analytics offers massive benefits to any enterprise-level Audiology business.
As a business scales, so does its problems, that is a truism. Within some business locations there needs to be documented clinical compliance for billing or under regulation. Just that function alone can take human resources and time. When an organisation needs to undertake that documentation for anything over ten employees, you need to commit a full-time asset to the function.
Clinical Auditing of employees is required at any business level to ensure delivery of best practice care. At an enterprise level business with a thousand employees in seven hundred locations, this becomes a nightmare of monstrous proportions. The same can be said for asset management as a financial function and audiometer calibration management as a clinical function.
Commercial management within Audiology is a field that has grown alongside National and Multi-National businesses. Most large Audiology businesses base their assessment of ongoing business health and employee efficacy on key performance indicators (KPIs). While most companies base many of their KPIs on typical financial elements, those figures never tell the entire story.
Consultation Process & Conversion
Many of the large businesses try to ensure that lessons learnt from their rockstar performers are pushed out across the business. They also integrate knowledge from other industries with internally recognised best practices to continuously update and test their consultation process for efficacy and conversion. Most organisations would assess these experiments on typical KPIs for effect.
Behind The Clinic Room Door
The real issue at the core of this experimentation is that once the employee closes the clinic door, the actual compliance to a set process is unclear at best.
Therefore, wider adoption of a consultation process across the organisation may not be as effective as believed, because the employees may not be adopting it. Alternatively, they may not be utilising the process in the same manner that has been proven to lift conversion.
Delivering Enterprise Solutions
Primus and Primus business analytics offers meaningful solutions to all of these problems. Primus Business Analytics, when combined with Primus Audiometer systems, provide simple report dashboards that can be designed to deliver all of the information that enterprise level businesses need for each management function.
When your clinical management team need clinical compliance documentation, directly call it up in the dash. If your clinical management team wish to undertake clinical auditing of a thousand staff members over the last month? Just run the sub-routine and get the results. Even better, automate the sub-routine to flag up problems.
For Operations and Financial staff, Primus Business Analytics allows them to understand implicitly where the assets are, how old they are and what is their calibration state.
The Primus calibration in the plug and easy transducer swap out system ensures that audiometers never need to be sent for calibration, so there is no downtime or a need to keep and store backup audiometers.
For your commercial management staff, Primus and Primus Business Analytics deliver real power. The system allows a clear understanding of the processes undertaken by every one of your employees.
The system allows your commercial management team to understand what goes on behind the closed door of the clinic room. That visibility will enable your organisation to assess and ensure process compliance across an organisation no matter how big.
It also ensures that you can quickly and thoroughly assess experimentation with the consultation process with confidence. You can make commercial decisions more effectively with hard data delivered by Primus Business Analytics.