Driving Your Business, Synergistic Relationships Giving Real Value.

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Combined Hearing Aid & Optical Campaign

I have already spoken before about engaging an associated Medical Professional in a synergistic business relationship. A relationship and strategy that will drive both your and their business. A relationship that will bring value on both sides and strengthen both Practice’s value offerings. The idea that I deployed here in this market revolved around building a relationship with an Optician, the campaign was run by a couple of people and was very effective were deployed.

The campaign was run around both a mailer and localised advertising. The strength of the campaign is based on the synergy of the two medical device services and their possible combined attractiveness for our particular demographic.

The campaign is based on the premise that when a customer buys a set of hearing instruments they receive a set of spectacles free, or indeed a monetary contribution voucher towards a set of spectacles. The exact pair of spectacles or indeed the monetary contribution voucher will be based on the level of technology of instruments purchased. Dependent on hearing instrument price points, there can be three or four levels of contribution such as made by the Dispenser.

Key to the strategy is the agreement of a local Optician to partake in the campaign. The campaign is a strong one and should be attractive to any Optician in the current economic climate. Key to the campaign is the following elements

· Agreement of an Optician to participation

· Negotiation of discounted pricing on three or four levels of price of spectacles

· A strong mailer designed for database merging

· Localised advertising elements including possible news media and posters for the two practices

It would also be of key benefit to the Optician to utilise his own database as part of the campaign. The combination of hearing aid services and optical services is an attractive one for our demographic. It will also afford the optical practice the opportunity to mail their database leveraging a strong marketing offer. The campaign also gives strong marketing potential for a, “Hearing Aid Dispensers for hearing aids, Opticians for glasses” type marketing campaign.

This campaign meets needs on both a tactical and strategic level for both the Hearing Aid Dispenser and the Optician. At a tactical level it could encourage business within a set time frame. It raises both brands to a higher level of integrated services and raises the attractiveness of both brands to our demographic. Strategically, the relationship fostered during this campaign can be leveraged by both parties on a long term basis for ongoing marketing activities, brand awareness and possible further service deliveries.

The offer in the campaign can be cost neutral to the Dispenser, if the Dispenser factors the usual level of discount at each price point as the contribution towards the glasses. In fact with intelligent negotiation with the Optician it should be possible to reduce the contribution below what would be the normal discount within each price point.

The benefits of the campaign should be;

· Lower discount levels on price points

· Access to a wider targeted database

· Possible ongoing strategic relationship with an allied health professional

· Cross marketing of specialities

· A new element to the Dispenser’s referral network

· Possible future combined route to market with specialised products

I realise that different markets have different operating procedures, but if you think in a co-operative manner with a view to adding value across stakeholders, you can identify a possible partner and deploy a strategy along these lines. I hope that if you engage in this strategy it is as successful as it was for some of my customers.

Kind regards

Geoff

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About Geoffrey Cooling

my name is Geoffrey Cooling and I am the author here at Just Audiology Stuff. I have been involved in the Hearing Healthcare Profession for several years now. I initially worked as a Hearing Healthcare Professional for a large national retailer in Ireland. After several years in Practice I was approached to work for a manufacturer, where I was employed for five years. I am now the Co Founder of a business called Audiology Engine. We design websites, undertake content marketing and generally look after everything digital for audiological practices. I am also a contributor to many hearing profession periodicals and websites. I have written two commercially available books, The Little Book of Hearing Aids which is written for hearing aid consumers and Audiology Marketing in a Digital World which is written for Audiology Practice Owners. They are both available in Paperback and Kindle versions on Amazon. I also write for consumers on the website Hearing Aid Know, which is a website with the mission of demystifying hearing aids, their types and their technology. I have a great interest in commercial strategy as it applies to Healthcare in general and specifically to Hearing Healthcare. I also have a great interest in the psychology of sales and human interaction. I have been involved with social media for some time, both personally and professionally. I find the engagement and discourse on some social media channels fascinating. I instituted social media strategy for the company I worked for as an experiment. That experiment soon spread throughout the company and I am proud to say that the company is probably one of the most active in the industry. I would like to point out that all views, opinions and thoughts here are mine own. Unless of course they have been planted by the pod people, you just can’t take your eyes off the pod people. Those views do not necessarily reflect upon any views or opinions held by my employer, if I ever get another one. I think that our industry is in the middle of a time of huge change, I think that the change will be forced by both internal and external pressure. I think that private Independent Healthcare Practices will have to be smart and lithe of feet in order to meet these changes. I hope that some of my blatherings are of benefit to those Practices, Independent Hearing Healthcare Practices need to survive. I believe that if that occurs it will be of real benefit to Patients. I hope that I, and my writings will play a small part in their continued success.

3 Comments

  1. Geoff,
    Nice subject and creative thoughts as well with tying in the vision and hearing field. We have attempted this plan in the past with our relationship within vision dispensing stores. It seems the main issue to address is getting both specialties to become engaged in helping each other help each others patients. yes, great idea to market to one of the professional data base (vision) creating a more credible source to refer services to the other (hearing/audiology). Constant effort n developing this relationship, and benefits together, is the key.

  2. You are of course dead right Rich, you almost need to sell the concept and benefits. The voucher scheme helps this a little.

  3. visionhearingalliance.com

Let me know what you think