Things You Need To Do To Ensure Your Health Practice Thrives In The New Year Here we are, the end of another year again, for me it is a time to thank my favorite deity that I have managed to get a year older. There was a time when that…
Increasing Patient Engagement In Your Consultation I wrote some time ago about the COSI and its possible uses in your Hearing Health Practice. I would like to ponder it again and flesh out why I think it can really help you in your consultation. The COSI is an integral part…
Figures, Figures, Figures, KPIs & How To Use Them In Your Health Practice It is that time of year again, the time where you look back at what has passed and plan for what you would like to be ahead. In order to understand where you are going you really,…
I am writing today with Christmas and New Year wishes to you all. It has been a tumultuous year for me personally and professionally, a bit of a roller-coaster really. Many of you contacted me personally with support prayers and best wishes during our recent time of stress. I would…
Do You Sell, Or Do You Provide Healthcare? I am afraid my last post caused a bit of a storm, but hey, that is not necessarily a bad thing. A lot of conversation and differing points of view were aired, which was really refreshing. What struck me though was the…
Are You Using The Power Of Engagement? Have you thought about your consultation process lately, really sat down and analyzed what you are doing and more importantly what you are saying. There are important things that you need to consider when you are analyzing your consultation process. How exactly…
After 6 days, my grandson is home and well, to say we are ecstatic is probably understating the depth of feeling. My grandson is fourteen months old, he was born with craniosynistosis, a condition where the sutures between the plates of the skull seal before birth. His problem was with…
Community, A Sound Commercial Strategy? By Geoffrey Cooling I have had a consistent thought process percolating for some time and I would appreciate some thoughts on it. I have a long held belief that the rise of Social media networks is intimately linked with the ongoing sense of loss of…
Image via Wikipedia Why The Power Is Now In The Hands Off The Patient/Consumer Recent changes online and indeed the global uptake of the disruptive technologies that have arisen have changed our world dramatically. The introduction of the varied forms and platforms for social networking has changed immeasurably the power…
Using the Patient Journey as a Patient Retention & Referral Strategy As I have previously vouchsafed, our Patients/Customers have become ever more sophisticated and most Practices really need to adapt their planned Patient engagement and service scheduling to reflect that. You should look at your ongoing Patient engagement strategy as…